Introducing Fanvil: Products & Solutions with Image Star

Adapting to Change: Image Star’s Ongoing Commitment to Resellers

Image Star Partner Webinar

November 18, 2025

Hosted by

Tommy Lee, VP of Sales - North America, Fanvil

Carrie Erwin, National Sales Manager, Image Star

Thomas Kuzoian, Account Executive, Image Star

Image Star kicked off an exciting new chapter in our communications portfolio with a live webinar featuring Fanvil, the global leader in cost-effective, feature-rich IP phones and access solutions. Hosted by Carrie Erwin (National Sales Manager) and Thomas Kuzoian (Account Executive), the session welcomed special guest Tommy Lee, VP of Sales North America at Fanvil, who gave attendees an inside look at Fanvil’s V Series lineup, deployment advantages, and reseller profit opportunities.

Tommy walked through Fanvil’s interoperability, zero-touch provisioning, key vertical markets, and strategies resellers can use to maximize margins—often up to double-digit or even enhanced margin tiers through Fanvil’s programs. The webinar wrapped with a live Q&A covering PBX compatibility, healthcare solutions, access control, and product availability through Image Star.

Below is the breakdown to help you navigate the full recording.

Video Timestamps

0:00 – 2:30 | Welcome & Intro

• Carrie welcomes attendees

• Overview of Image Star’s monthly webinar series

• Introduction to Fanvil as our newest communications brand partner

2:30 – 3:30 | Team Introductions

• Introduction of co-host Thomas Desoy

• Recording and Q&A housekeeping notes

3:30 – 23:25 | Fanvil Overview with Tommy Lee

• Who Fanvil is & why the brand is expanding rapidly

• Core advantages for resellers

• How Image Star and Fanvil partner to support deployments

23:25 – 24:47 | Auto-Provisioning & Zero-Touch Deployment

• Deep dive into Fanvil’s compatibility with top PBX platforms

• How resellers can deploy phones with minimal technical labor

• Zero-touch provisioning explained

24:47 – 25:53 | Reseller Profit Strategies

• Pricing advantages: Fanvil typically 20–30% lower than competitors

• How resellers can earn enhanced margins via Fanvil’s programs

• Visibility into target products for higher profitability

25:53 – 27:05 | PBX Compatibility Q&A

• Are Fanvil phones universal?

• How Fanvil works with SIP standards like Yealink and Polycom

• Why Fanvil may not appear on menus but still works seamlessly

27:05 – 28:29 | Vertical-Specific Support

• Healthcare and hospitality product discussions

• Offer from Tommy to conduct deep-dive sessions for resellers

28:29 – 29:26 | Product Line & Inventory

• Image Star’s current V Series inventory

• New products being added (including white healthcare models)

• How to request additional Fanvil SKUs

29:26 – 30:25 | Closing Remarks

• Contact your Image Star account executive for support

• Request marketing materials or reseller trainings

• Announcement of next webinar on Dec 2: AV & Video Solutions with Boom Collaboration